Coming to Tweddle

What to expect

Welcome to Tweddle – A tour of our residential unit

Getting Help for Early Parenting

For many parents,  challenges with a baby or toddler may be easily fixed by talking to people in their support network and getting some extra help at home.  For other parents it might be a more complex situation.  The best person to talk to is your Maternal and Child Health Nurse or your GP – they will assist you to work out what will help.  This might include a referral to one of Tweddle’s programs. You can self-refer to Tweddle or ask your health professional to access the referral forms and information which can be found here.

Contacting Tweddle

Once you have self-referred to Tweddle, or your GP or Maternal and Child Health Nurse has sent the referral to Tweddle you will be contacted by the Duty Worker within the next couple of days. The Duty Worker is a highly skilled Community, Child and Family Health professional and Registered Nurse.

Her job is to understand your situation and ask you some questions over the phone.  This information will help her to know which program best suits your needs.

If you are eligible for a funded program the Duty Worker will book you into the Assessment and Intake process to determine the program best suited to you.  Both you and your partner will be encouraged to attend the program.  The Assessment and Intake Worker will let you know the timelines for admission as well as the possibility of an earlier ‘standby’ admission if there is a cancellation.

If you have questions about the care of your baby/child please call your Maternal and Child Health Nurse or the Maternal and Child Health Line 13 22 29 for advice.

A letter from a mum talking about her experiences coming to Tweddle

 I was excited, relieved and a little bit anxious when I found out my daughter Esther and I had a place in Tweddle’s Residential Stay program. Esther was 10 months old and waking up to 7 times a night. With a 3 year old as well to look after, I wasn’t doing great. I was exhausted, had little patience, and felt teary, angry or stressed most of the time. Plus, the lack of sleep meant my post-natal depression and anxiety were getting worse.

I went to see my GP and she suggested a stay at Tweddle. I was really reluctant – I’d heard of sleep schools and wasn’t keen. Wouldn’t it mean I’d have to leave my baby on her own to cry for hours? Would I be allowed to comfort her? How would this treatment damage her? Despite this, I asked my GP to put in a referral because I was desperate.

When I found out we had a place I prepared myself as much as I could before coming in. I looked at Tweddle’s website and Facebook page. These reassured me that Tweddle are experts on infant mental health and wouldn’t advocate doing anything which could damage Esther.

I also came in to see the unit the week before and found everyone so kind – and was surprised at how beautiful the rooms were! On the Monday morning of our stay, I felt excited and nervous.

Read the rest of Jen’s letter here.

Your information

Once you are booked into the Tweddle program such as the Residential Program or Day Stay Program you will receive some information by email or mail for you to complete and bring with you on the day of admission:

Certificate of Attendance

Tweddle is very keen for both parents or important support people to attend the program as it benefits the whole family.  Please contact Tweddle before your admission date to request a Certificate of Attendance for your employer to enable both you and your partner to attend.  

Coming into Tweddle Programs

Knowing you are coming into a Tweddle program can seem like a huge relief or it can feel a bit scary, either way you are likely to be feeling very tired and anxious.

The Pre-admission Information tells you what to pack and bring, as well as other important health information. 

Residential and Day Stay Programs

Day of Admission

Don’t forget to bring the completed paperwork on the day of your admission.

We understand how hard it might be to get to Tweddle on time, especially if you are coming from a distance.  Just let reception know if you are running late.  You will be welcomed whenever you get to Tweddle, we appreciate the effort you have made to come.

Click on the links below to learn more about the program you will be accessing:

Tweddle has a commitment to honouring and celebrating diversity in all staff, volunteers, and families, including full participation in programs, policy formulation, and decision-making.  We acknowledge the fundamental value and dignity of all individuals and pledge to creating and maintaining an environment that respects diverse traditions, heritages, and experiences.


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