Feedback

Tweddle welcomes your feedback whether it’s a compliment, complaint idea and/or suggestion. This valuable feedback helps us to know what we are doing well and what we need to improve upon. We take complaints seriously and aim to resolve them confidentially and as soon as possible. Complaints are fully investigated and we will let you know what action we have or plan to take as a result.

You can share your feedback in one of the following ways:

Write to Manager Quality, Tweddle, 53 Adelaide Street Footscray VIC 3011

Phone 8387 0648 and speak to the Manager Quality

Talk to a staff member

Complete a feedback form at Tweddle and place it into the secure feedback box or give it to a staff member

Email feedback@tweddle.org.au

If you remain unhappy with our resolution to your feedback, you may wish to contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services in Victoria. Their service is free, confidential and impartial.

To lodge a complaint with the HCC you can:

Complete an online form hcc.vic.gov.au or call 1300 582 113 from 9am to 5pm, Monday to Friday to discuss your complaint.

Become a Consumer Advisor – You can become a consumer advisor in several ways; by participating on our advisory panel, by receiving emails to review documents and by attending our annual feedback forum. Email here to register your interest or phone Tweddle on 03 9689 1577

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