Coming to Tweddle

What to expect

Asking for help

This can be a very difficult process – who to talk to? Will they judge you? What will happen next?  It is ok to ask for help if there is anything making life with your baby difficult, or if you are worried about anything.

For many parents the issue may be easily fixed by talking to people in their support network and getting some extra help at home.  For other parents it might be a more complex situation.  The best person to talk to is your Maternal and Child Health Nurse or your GP – they will assist you to work out what will help.  This might include a referral to one of Tweddle’s programs.

Contacting Tweddle

Once your GP or Maternal and Child Health Nurse has sent the referral to Tweddle you will be contacted by the Duty Worker within the next couple of days. The Duty Worker is a highly skilled Community, Child and Family Health professional and Registered Nurse.

Her job is to understand your situation from the referral or by asking you some questions over the phone.  This information will help her to know if you are eligible for Tweddle’s funded programs or would benefit from a referral to another fee paying Tweddle program.

If you are eligible for a funded program the Duty Worker will book you into the Assessment and Intake process to determine the program best suited to you.  Both you and your partner will be encouraged to attend the program.  The Assessment and Intake Worker will let you know the timelines for admission as well as the possibility of an earlier ‘standby’ admission if there is a cancellation.

If you have questions about the care of your baby/child please call your Maternal and Child Health Nurse or the Maternal and Child Health Line 13 22 29 for advice.

Your information

Once you are booked into the Tweddle program such as the Residential Program or Day Stay Program you will receive some information by email or mail for you to complete and bring with you on the day of admission:

Certificate of Attendance

Tweddle is very keen for both parents or important support people to attend the program as it benefits the whole family.  Please contact Tweddle before your admission date to request a Certificate of Attendance for your employer to enable both you and your partner to attend.  

Coming into Tweddle Programs

Knowing you are coming into a Tweddle program can seem like a huge relief or it can feel a bit scary, either way you are likely to be feeling very tired and anxious.

The Pre-admission Information tells you what to pack and bring, as well as other important health information. 

Residential and Day Stay Programs

Day of Admission

Don’t forget to bring the completed paperwork on the day of your admission.

We understand how hard it might be to get to Tweddle on time, especially if you are coming from a distance.  Just let reception know if you are running late.  You will be welcomed whenever you get to Tweddle, we appreciate the effort you have made to come.

Click on the links below to learn more about the program you will be accessing:


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